Privacy Policy
Updated: 12 Aug 2026
House of Mirrors respects your privacy and is committed to protecting the personal information you provide when using our website, booking appointments, registering for programs or making payments.
1. Information We Collect
Depending on how you use our website and services, we may collect information such as:
- Name and contact information
- Email address and telephone number
- Appointment and booking information
- Information required to provide requested services
- Payment and transaction information
- Communications submitted through the website
- Information voluntarily provided through forms or enquiries
- Technical information relating to website use, where applicable
We only seek information that is reasonably necessary for the relevant purpose.
2. How We Use Your Information
Information collected through the website may be used to:
- Schedule and manage appointments
- Process payments and refunds
- Communicate with clients regarding appointments and services
- Provide requested professional services
- Respond to enquiries and requests
- Maintain appropriate administrative and financial records
- Improve our website, services and client experience
- Meet applicable legal, regulatory and professional obligations
- Prevent or investigate fraudulent or unauthorized transactions
Research and Informed Consent
As part of House of Mirrors’ commitment to advancing understanding of intergenerational relationships, family systems and therapeutic processes within the communities we serve, we may conduct research using information and data generated through our work. Not all clients or individuals who receive services from House of Mirrors will have their information used for research purposes. Where information is intended to be used for research, explicit informed consent will be obtained in accordance with applicable ethical guidelines and the requirements of the relevant Institutional Ethics Committee (IEC) or other applicable research oversight body in India. Consent for research is voluntary and separate from consent to receive therapy or other services.
Any information used for approved research will be de-identified, and no identifying information will be used in research analysis, publications, presentations, educational materials or social media content. Where findings are shared publicly, the purpose is to communicate broader patterns, insights or outcomes identified through our research and not to identify, profile or disclose information about any individual client or family.
3. Payment Information
Payments made through the website are processed through the applicable third-party payment gateway.
House of Mirrors does not ordinarily have access to or store complete card numbers, CVV numbers or other sensitive payment credentials processed directly by the payment provider.
Payment transactions may be subject to the privacy policy and terms of the relevant payment service provider.
4. Sharing of Information
House of Mirrors does not sell or rent personal information to third parties.
Information may be shared with service providers where reasonably necessary to operate the website, scheduling system, payment processing, communications, technology infrastructure or other business functions.
Information may also be disclosed where required or permitted by applicable law, regulation, court order or professional obligation.
5. Confidentiality of Professional Services
Information shared in the course of therapy or other professional services is handled with appropriate confidentiality and in accordance with applicable professional and legal requirements.
Specific confidentiality limitations may apply depending on the nature of the service and applicable law.
6. Data Security
House of Mirrors takes reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, loss or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate professional and financial records, or comply with applicable legal and regulatory requirements.
8. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of, or information about the processing of your personal information.
Requests may be made by contacting House of Mirrors using the contact information below.
9. Cookies and Website Technologies
The House of Mirrors website may use cookies or similar technologies to support website functionality, security, analytics or user experience.
Where required, applicable consent mechanisms will be provided.
10. Third-Party Websites and Services
The House of Mirrors website may contain links to or integrations with third-party websites and services.
House of Mirrors is not responsible for the privacy practices of third-party websites. Users are encouraged to review the privacy policies of those services separately.
11. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our services, technology, legal requirements or privacy practices.
The updated version will be published on this website with a revised effective date.
12. Contact
For privacy-related questions or requests, please contact:
House of Mirrors
Email: contactus@houseofmirrors.co.in
Phone: (+91) 91765-53463
Address: 3, The Banyan 1B, 2nd Canal Cross Street Gandhi Nagar Adyar, Chennai 600020