Refund & Cancellation Policy
Updated: 12 Aug 2026
House of Mirrors is committed to providing professional, confidential and high-quality therapeutic, consultation, training and related services.
1. Appointment Payments
Appointments and services booked through the House of Mirrors website may require payment at the time of booking. Payment confirms the appointment or service selected by the client.
2. Cancellation and Rescheduling
Clients may request to cancel or reschedule an appointment by contacting House of Mirrors at contactus@houseofmirrors.co.in or (+91) 91765-53463.
For individual, couples and family therapy appointments:
- Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment may be eligible for a full refund or appointment rescheduling, as applicable.
- Cancellations made less than 24 hours before the appointment, late cancellations, or missed appointments may be charged in full and may not be eligible for a refund.
- Where appropriate, House of Mirrors may offer a rescheduled appointment instead of a refund.
For workshops, training programs, courses, events and other group services, the cancellation and refund terms applicable to that specific program will be communicated at the time of registration.
3. Refunds
Refunds are considered on a case-by-case basis in accordance with the applicable cancellation terms.
Where a refund is approved, it will generally be processed to the original payment method used for the transaction. Processing times may vary depending on the payment gateway, bank or financial institution.
Payments for services that have already been provided are generally non-refundable.
4. Technical or Payment Issues
If a payment has been deducted from a client’s account but the appointment or service has not been successfully confirmed, the client should contact House of Mirrors at [email address] with the transaction details.
House of Mirrors will verify the transaction and, where appropriate, arrange for the payment to be refunded or the service to be confirmed.
5. Duplicate Payments
If a client has been charged more than once for the same appointment or service due to a technical or payment processing error, the duplicate payment will be reviewed and, where verified, refunded to the original payment method.
6. Changes or Cancellation by House of Mirrors
In exceptional circumstances, House of Mirrors may need to cancel or reschedule an appointment, program or service. Where House of Mirrors cancels a paid service and an alternative appointment or service cannot reasonably be provided, the client will be eligible for a refund of the applicable amount paid.
7. Contact
For questions regarding cancellations, refunds or payment issues, please contact:
Email: contactus@houseofmirrors.co.in
Phone: (+91) 91765-53463
Address: House of Mirrors, 3, The Banyan 1B, 2nd Canal Cross Street Gandhi Nagar Adyar, Chennai 600020